How agm69 collects, uses, stores, and protects your personal data in compliance with international data protection standards.
Last Updated: January 1, 2026. This Privacy Policy ("Policy") explains how agm69 ("we", "us", "our", "the Platform") collects, uses, discloses, stores, and protects the personal information of users ("you", "your", "Player") who access our website, register for an account, or use any services provided by agm69. By using the platform, you consent to the data practices described in this Policy. We are committed to protecting your privacy and complying with applicable data protection regulations. If you do not agree with this Policy, you must discontinue use of the platform immediately.
We collect several types of information from and about users of our platform, including information by which you may be personally identified. The categories of information we collect include:
When you register an account with agm69, we collect personal identification information that is necessary to verify your identity, comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations, and provide our services. This information includes:
To process deposits and withdrawals, we collect financial information including:
We do not store your full payment card details (if card deposits are used). Card payment processing is handled by third-party payment processors who are certified to PCI-DSS standards.
When you access agm69, we automatically collect technical information about your device and how you interact with our platform:
We collect and retain records of your communications with our customer support team, including:
We use the information we collect for the following purposes, all of which are necessary for the operation of our platform and the provision of our services:
Opt-Out: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by adjusting your communication preferences in your account settings. Opting out of marketing communications will not affect transactional communications related to your account.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers and partners in the following circumstances:
We share your financial information (bank account details, e-wallet information) with third-party payment processors to facilitate deposits and withdrawals. These processors include Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). All payment processors are contractually obligated to protect your data and use it solely for transaction processing.
We use third-party identity verification services to validate your KTP Nasional, proof of address, and selfie verification. These services help us comply with anti-money-laundering regulations and prevent identity fraud. Verification providers are bound by strict confidentiality agreements and data protection standards.
Our platform integrates with licensed game providers such as Pragmatic Play, Evolution Gaming, Pocket Games Soft, Microgaming, NetEnt, and Spribe. When you play games from these providers, limited session data (username, bet amounts, game outcomes) may be shared with the provider to ensure game integrity and fair play. Game providers are prohibited from using your data for any purpose other than game operation and regulatory compliance.
We use cloud hosting services and IT infrastructure providers to store data and operate our platform. These providers are located in secure data centers and are contractually required to maintain international data protection standards (ISO 27001, SOC 2). Your data is encrypted both in transit and at rest.
We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other government authorities if we are legally required to do so, or if we believe in good faith that such disclosure is necessary to:
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.
We take the security of your personal information seriously and have implemented industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
All data transmitted between your device and our servers is encrypted using 256-bit TLS (Transport Layer Security) encryption. This is the same level of encryption used by banks and financial institutions. Data stored on our servers is encrypted at rest using AES-256 encryption.
Access to your personal information is restricted to authorized employees and contractors who need the information to perform their job functions. All personnel with access to personal data are bound by confidentiality agreements and undergo regular security training.
We offer optional two-factor authentication (2FA) for withdrawals and account changes. We strongly recommend enabling 2FA to add an extra layer of security to your account.
Our platform undergoes regular security audits and vulnerability assessments conducted by independent third-party security firms. Any identified vulnerabilities are promptly patched and remediated.
In the unlikely event of a data breach that compromises your personal information, we will notify you via email within 72 hours of becoming aware of the breach, as required by applicable data protection regulations. The notification will include details of the breach, the data affected, and the steps we are taking to mitigate the impact.
Your Responsibility: While we implement robust security measures, you are also responsible for protecting your account. Choose a strong, unique password, do not share your login credentials with anyone, and log out of your account when using shared devices. If you suspect unauthorized access to your account, contact us immediately via live chat or email at [email protected].
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
For active accounts, we retain your personal information for the duration of your relationship with agm69 and for a period of up to 7 years after account closure, as required by anti-money-laundering regulations and licensing conditions.
Financial transaction records (deposits, withdrawals, bets, winnings) are retained for a minimum of 7 years from the date of the transaction, in accordance with financial record-keeping requirements.
If you opt out of marketing communications, we will retain your email address and opt-out preference indefinitely to ensure we do not inadvertently contact you again in the future.
You may request deletion of your personal data by contacting us at [email protected]. We will process your request within 30 days, subject to our legal obligation to retain certain records for regulatory compliance. Note that deleting your data will result in permanent account closure and you will not be able to recover any account balance, bonus, or betting history.
agm69 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.
Cookies are small text files that are stored on your device when you visit our website. Cookies allow us to recognize your device, remember your preferences, and track your activity on the platform.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the platform. To learn more about managing cookies, visit your browser's help section.
Depending on your jurisdiction, you may have certain rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your account dashboard. For a comprehensive data export, contact us at [email protected].
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most of your account details directly in your account settings.
You may request deletion of your personal information, subject to our legal obligation to retain certain records for regulatory compliance and dispute resolution. Deletion requests can be submitted via email to [email protected].
You may request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of your data or investigate a complaint.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
You may object to the processing of your personal information for marketing purposes at any time by adjusting your communication preferences or contacting us at [email protected].
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
agm69 is strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to agm69 should contact us immediately at [email protected].
agm69 operates internationally and may transfer your personal information to servers located outside of Indonesia. When we transfer your data to other jurisdictions, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses, encryption, and compliance with applicable data protection regulations. By using our platform, you consent to the transfer of your information to countries that may have different data protection laws than Indonesia.
We reserve the right to update or modify this Privacy Policy at any time, at our sole discretion. Any changes will be effective immediately upon posting the revised Policy on our platform. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the platform after changes to this Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us via the following channels:
We will respond to all privacy-related inquiries within 5 business days. For urgent data security issues, please use live chat for immediate assistance.
Your Consent: By creating an account with agm69 and using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and retention of your personal information as described herein. If you do not agree with this Policy, you must not use the platform.
agm69 is committed to transparency, security, and compliance with international data protection standards.
All data transmitted between your device and our servers is protected by bank-grade TLS encryption. Your information is secure in transit and at rest.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours and yours alone.
We collect only the information necessary to operate the platform, verify your identity, and comply with regulatory obligations. No unnecessary data is stored.
Our platform undergoes independent security audits to identify and remediate vulnerabilities. We maintain ISO 27001 and SOC 2 compliance.
You can request deletion of your personal data at any time. We honor all data subject rights under applicable data protection regulations.
In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate steps to contain and remediate the incident.
Our customer support team is available 24/7 to address any privacy concerns or data protection questions.
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